Guests & reviews
Guests & reviewsMarch 25, 20265 min read

10 things guests notice in the first 5 minutes

The review is written in the first 5 minutes. Everything after just confirms the first impression.

10 things guests notice in the first 5 minutes

The review is written in the first 5 minutes. Everything after just confirms the first impression.

1. Smell

Not perfume, not air freshener — clean air. Freshly washed linens, a window opened an hour before arrival.

2. Temperature

Summer with no AC on — bad start. Turn on AC/heating an hour before check-in.

3. Floor

Guests look down as they enter. Clean floors, no hair, no stains. Especially the bathroom — grout must be spotless.

4. Bed

Made bed with tight sheets, decorative pillows. Hotel standard — that's what they pay for.

5. Bathroom

Clean towels. Soap, shampoo — not half-used bottles from the last guest. New. Sealed.

6. WiFi

"What's the WiFi?" is the FIRST question. Put the password somewhere visible.

7. Kitchen

Clean sink, clean stovetop. Basic supplies: oil, salt, pepper, coffee, sugar. Costs €5, worth a review.

8. Windows

Clean windows = more light = space looks bigger. Dirty windows? Guest thinks "what else don't they clean?"

9. Details

Fresh flowers, welcome fruit, a handwritten note with the guest's name. The difference between 4 and 5 stars.

10. Sound

Does the faucet drip? Do the doors creak? The guest hears it at night and writes about it.

Aparto

Showcase your apartment at its best — create a professional website with a gallery that impresses.

Start free